iconicKODES Refund Policy
Effective Date: 01/11/2024
At iconicKODES, we strive to provide high-quality digital products and exceptional customer service. If you are not entirely satisfied with your purchase, we offer a refund policy that aims to ensure a fair and transparent process. Please read the following terms carefully to understand your rights and obligations regarding refunds.
- Eligibility for Refunds: Refund requests must meet the following criteria:
- Digital Products: Your purchase must be a digital product (e.g., software, scripts, plugins, themes) that is downloadable and has not been used for any commercial purpose.
- Timeframe: Refund requests must be submitted within 14 days from the date of purchase.
- Non-use Clause: The product must not have been downloaded and not activated the product's licence, and you must provide a valid reason for your refund request.
- Valid Grounds for Refund: Refunds will only be granted under the following circumstances:
- Defective Product: The product does not perform as advertised or has critical defects that prevent it from functioning as intended upon initial installation.
- Missing Features: The purchased product is missing features that were explicitly advertised before the purchase.
- Technical Issues: You encounter technical issues that cannot be resolved within a reasonable timeframe, despite following our support documentation and guidance.
- Not as Described: The product is not as described in the product listing or fails to meet the expectations set by the description.
- Exclusions from Refunds: The following purchases are not eligible for refunds:
- Change of Mind: Refunds for products purchased due to a change of mind or lack of understanding of the product are not accepted.
- License Validity: If you have used the product in a manner that negates its eligibility for a refund (i.e. licenses, activations), your refund request will be denied.
- Bundle Purchases: If you purchase a bundle or package, refunds can only be requested for individual items that meet the refund criteria; however, the overall bundle purchase is non-refundable.
- How to Request a Refund: To process your refund request:
- Contact Support: Reach out to our support team via [insert contact method], providing your order number and a detailed explanation of the reason for the refund.
- Cooperation: You may be required to assist our team in diagnosing any technical issues you are experiencing with the product.
- Response Time: Our support team will respond to your request within **3 business days** and provide you with further instructions.
- Refund Processing: If your refund request is approved:
- Processing Time: Refunds will be processed to the original payment method within **10 business days**, depending on your bank or payment provider.
- Transaction Fees: Please note that original transaction fees may not be refundable, and you may be responsible for any transaction costs incurred during the refund process.
- Policy Changes: iconicKODES reserves the right to change this refund policy at any time. Any changes will be reflected on this page, and your continued use of our services following any modifications constitutes your acceptance of the revised policy.
- Contact Us: If you have any questions or need further clarification about our refund policy, feel free to contact our support team at [insert contact information].
Thank you for choosing iconicKODES!
Once you've submitted a refund request, the author will review it and may contact you for more information, or try and resolve your issue.
If your request was approved, we’ll let you know. Your request will then be sent to our Help Team to be processed. Remember, once your refund has been processed, your right to use, download and rate the item is revoked.
If the author declines your request, we'll let you know that it is now closed. If you disagree with the decision, now will be the time to raise a dispute with us. If your request was sent to the Envato Help Team, one of our Help Officers will be in touch to assist you.
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